iBusiness Banking (iBB)

iBB Security Centre

iBB News Centre

  • --------------------Start of Accordion---------------------------

    Minimising The Potential For CHAPS Payments Delays

    First Trust Bank will endeavour to ensure CHAPS payments are received by the beneficiary on the same day as the payment is made.

     

    However, there are a number of steps and multiple financial institutions involved from payment initiation until actual payment receipt.


    Therefore, if you are using iBB to facilitate CHAPS payments you should be aware that there is the potential for CHAPS payment(s) delays, which are often beyond the control of First Trust Bank.

     

    In order to minimise any potential for payment delays, the following steps should be taken when making CHAPS payments via iBB:

     

    • Ensure as much information as possible is included within the payment instruction, and all available data fields are completed with valid customer data where possible
    • In particular, ensure the full address of the beneficiary is included within each payment instruction 
    • Try not to use abbreviation(s) in any payment instruction, using full names at all times where possible 
    • Allow sufficient time from generating the payment instruction on iBB to payment receipt by the beneficiary, as payments generated later in the day risk delay in the event that minor payment queries cannot be resolved before daily cut-off times

     

    Following the steps above will reduce the potential for experiencing payment delays in terms of your payment reaching its intended beneficiary.

     

    Please be assured that everything will be done by First Trust Bank to try to ensure CHAPS payments are received by the beneficiary on the same day as payment initiation.

    --------------------End of Accordion---------------------------

  • --------------------Start of Accordion---------------------------

    Standing Orders, coming soon

    Monday 17 August 2015

     

    In preparation for the introduction of new Standing Orders functionality we have made some changes on iBB.


    You will notice a new Standing Orders menu and additional functionality which we plan to make available to you.


    We will let you know when and how you can start using this new functionality. 

    --------------------End of Accordion---------------------------

  • --------------------Start of Accordion---------------------------

    Email Fraud Alert

    NEW Fraudulent Screens on iBB

     

    We are aware of new fraudulent messages that are being used in an attempt to trick customers into making fraudulent payments on iBB. You may be asked to key codes provided by iBB into your Digipass.

     

    iBB will never ask you to do this.

     

    Examples of some of the fraudulent messages are:

     

    The computer you are trying to log onto has not been recognized. Changes in AIB Cookies Policy require you to confirm your identity. You can do this by using your iBusiness Banking (iBB) Digipass, or visit your local branch for assistance. Please accept our apology for any inconvenience it may cause.

     

    For more information, go to our Common Frauds and Threats page.

    --------------------End of Accordion---------------------------

iBB Documentation

Help Centre

If you have any queries on iBB or any of our services please go to our new Help Centre where you will find answers to all your service queries.

 

Security or Fraud

Please note that First Trust Bank NEVER request any log in or personal details via email. If you have received an email asking for your Online Banking / iBusiness Banking details please forward the email you received to alert@aib.ie and then immediately delete the email. DO NOT click on any links in the email.

 

This email address (alert@aib.ie) is a collection point for notifications of potential ONLINE FRAUD (for example if you receive an email that appears to be from First Trust Bank or AIB, which you believe to be bogus).


For further information regarding security and Online Banking please visit our Security Centre.