Having listened to our customers’ suggestions, we have introduced changes that allow iBB users to set up, amend and cancel an active Standing Order as well as view inactive Standing Orders on your Current Accounts.
How will this benefit you?
The benefit of providing Users with the ability to set up, amend and cancel an active Standing Order reduces the need for customers to complete and submit paper forms to their branch. Any changes the User makes will take effect immediately without the need for the bank to process them.
NOTE: For set-up, amendment and cancellation, where the authorisation is received after the relevant payment cut off times, the User will be advised that it will be held and released for processing on the next business day.
We suggest you review the updated ‘User Guide’ and Demo Videos available in our iBB Help Centre to familiarise yourself with this new functionality. We have put a series of videos in our iBB Help Centre to show users how to view, amend and cancel Standing Orders. Click on the Help button in iBB and check the ‘What are customers asking us most section’.